How to Setup a New Account

Created by Kylah Brown, Modified on Tue, 14 Apr at 11:56 AM by Kylah Brown

User Setup Guide

How to Set Up Your Hashio Account

Before you begin: You will need access to the email address your manager used to invite you. The invitation email will come from noreply@gohashio.com. If you do not see it in your inbox, check your spam or junk folder.

What is Hashio?

Hashio is the software your facility uses to manage day-to-day cannabis operations — from tracking plants and inventory to logging production and staying compliant. Before you can use it, you need to create your account and set up a few personal details. This guide walks you through every step, start to finish.

Step 1 Open Your Invitation Email

Open the email inbox for the address your manager used to invite you.
Look for an email with the subject line "You're invited to Hashio!" from noreply@gohashio.com.
Open the email and click "click this link" to continue.

If you cannot find the email, check your spam or junk folder. The email is sent automatically when your manager adds you to Hashio.

Step 2 Accept Your Invitation

After clicking the link, your web browser will open and you will see the Hashio invitation page with a card that says "You're Invited."
Click the blue Create Account to Accept button.

You will also see a "Sign in to existing account" option below the button — only use this if you already have a Hashio account from a different facility.

Step 3 Create Your Account

You will be taken to the Create your account page. Fill in the two fields:

Field	What to enter
Email *	Enter the exact email address your manager used to invite you. This must match the invitation or the sign-up will not work.
Password *	Choose a password you will remember. It must be at least 8 characters long, cannot be a commonly used word or phrase, and cannot be made up of numbers only.

Once both fields are filled in, click the Sign Up button.

After clicking Sign Up, you will be taken directly into Hashio and land on your facility's main dashboard.

Step 4 Go to Your Profile Settings

Once you are logged in to Hashio, look at the top right corner of the screen. You will see your profile photo or a small avatar icon next to your facility name.
Click that icon. A small menu will appear with two options: Settings and Sign out.
Click Settings.

This will take you to your Profile Settings page where you can update your name, photo, and PIN.

Step 5 Update Your Name and Profile Picture

On the Profile Settings page, you will see your profile photo in the upper right and a My Details section below it. Fill in your name:

Field	What to enter
First name *	Your first name as you would like it to appear in the system.
Last name *	Your last name.

Once your name is filled in, click the Save button.

Optional — Add a Profile Picture: Click Change Picture next to your profile photo to upload a photo of yourself. This is optional but helps your manager and coworkers identify you in the system.

Step 6 Set Up Your Workstation PIN

Your Workstation PIN is a number you will use to quickly log in on shared workstations at the facility. You are still on the Profile Settings page — scroll down below your name fields to find the Workstation PINs section.

Scroll down on the Profile Settings page until you see the Workstation PINs card.
Click the + Add PIN button in the top right of that card.
A new row will appear. In the Facility dropdown, select the facility you want this PIN to be used at.
In the PIN field, enter the number you want to use. It will auto-create a 6-digit PIN.
Click Save.
If you work at more than one facility, repeat these steps to add a separate PIN for each one. You can also Edit or Delete any PIN listed in this section at any time.

Heads up: If you see a message that says "This PIN is already in use by another team member," you will need to choose a different number. PINs must be unique within each facility. Pick another number and click Save again.

Related Guides

How to Navigate the Hashio Dashboard (Coming Soon)
How to Sign In to a Workstation Using Your PIN (Coming Soon)